Refund & Return Policy
Refund and Return Policy
At Rooted Avenue, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Eligibility for Returns:
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return:
To initiate a return, please contact us at support@rootedavenue.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out to us at support@rootedavenue.com.
Damages and Issues:
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can address the issue promptly.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The quickest way to ensure you receive the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@rootedavenue.com.